Frequently Asked Questions

Find answers to common questions about our services, processes, and support. Can't find what you're looking for? Contact us directly.

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+91 9790097778

ceo@trophysystems.in

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Support Hours

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 2:00 PM

Sunday: Closed

General Questions

What services does Trophysystems offer?

We offer a comprehensive range of IT services including web design and development, custom web applications, CMS development (WordPress, Joomla, Drupal), search engine optimization (SEO), graphics design, and ongoing technical support. Our solutions are tailored to meet your specific business needs.

How long has Trophysystems been in business?

We have over 20 years of experience in the IT industry, serving clients across various sectors with innovative technology solutions and digital transformation services.

What is your typical project timeline?

Project timelines vary based on complexity and scope. A standard website typically takes 2-4 weeks, while custom applications may require 4-12 weeks. We provide detailed project timelines during our initial consultation and maintain regular communication throughout the development process.

Do you offer ongoing support after project completion?

Yes, we offer comprehensive support and maintenance packages to ensure your digital solutions continue to perform optimally. Our support includes regular updates, security monitoring, technical assistance, and performance optimization.

Web Development

What technologies do you use for web development?

We utilize a wide range of modern technologies including HTML5, CSS3, JavaScript, React, Angular, PHP, Laravel, Python, Django, Node.js, and various databases. We also work with popular CMS platforms like WordPress, Joomla, and Drupal.

Do you develop responsive websites?

Absolutely. All our websites are developed with a mobile-first approach, ensuring they look and function perfectly on all devices - from desktops to tablets and smartphones.

Can you redesign my existing website?

Yes, we specialize in website redesign and modernization. We can improve your site's design, functionality, performance, and SEO while preserving your existing content and brand identity.

Do you provide hosting services?

While we don't provide hosting directly, we partner with reliable hosting providers and can help you choose the best hosting solution for your needs. We also assist with domain registration and server setup.

Pricing & Payments

What is your pricing structure?

We offer flexible pricing models including fixed-price projects for well-defined requirements, and time-and-materials for ongoing or complex projects. We provide detailed quotes after understanding your specific needs and project scope.

Do you require a deposit to start a project?

Yes, we typically require a 30-50% deposit to begin work, with the balance due upon project completion. For larger projects, we may establish milestone-based payments.

Do you offer maintenance packages?

Yes, we offer various maintenance packages starting from basic support to comprehensive care plans that include regular updates, security monitoring, backups, and performance optimization.

Are there any hidden costs?

We believe in transparent pricing. All potential costs are discussed and included in our initial proposal. Any additional work requested during the project would be communicated and approved before implementation.

Support & Communication

How do I request support for my website?

You can request support through multiple channels: email us at support@trophysystems.in, call us at +91 9790097778, or use our client portal for submitting and tracking support requests.

What is your typical response time for support requests?

We aim to respond to all support requests within 4 business hours during our support hours. Emergency issues receive immediate attention.

Will I have a dedicated point of contact?

Yes, each client is assigned a dedicated project manager who serves as your primary point of contact throughout the project lifecycle and beyond.

How do you handle project communication?

We maintain regular communication through scheduled meetings, progress reports, and collaborative tools. We're always available via email and phone for urgent matters.

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